Website Support Services

Ongoing support is valuable, especially since many new website owners lack the skills or time to perform important tasks that need to be completed after a website is launched. Running a business can be tough. You donțt need on top of that extra headaches relate to your web presence. We may become your trusted advisor and one stop resource: we are offering free consultation time included with most of our packages for our clients to call and ask for advice. Or, alternatively, we are offering these consultations independently of these, based on a flexible rate.

WordPress and Joomla are among the most popular Content Management Systems (CMSs). They have also become popular for malicious actors, as cybercriminals target sites on these platforms for hacking and injecting malicious content. The most well-known threats to CMS sites are the result of vulnerabilities introduced by outdated core, poorly written, unmaintained plugins, themes, and extensions. For many websites, especially those based on a CMS such as WordPress or Joomla!, regular updates are a fact of life. If you own a site based on Joomla or Wordpress you need regularly check these sites for vulnerabilities, and keep them up to date. Clicking on the update button is easy, but understanding the process and being able to deal with the unpredictable is hard. You might have no clue how to update a site’s core software, such as a CMS like Joomla or WordPress, or how to test and improve the site over time. Most likely you have no idea how to stage a change before taking it live or reverse an update that sends things awry. And this is the moment when we are coming into picture: we can take off this from your shoulders and keep your sites in top shape.

Hosting your site is also an important factor of your sitețs lyfecicle. You donțt need to be a hosting expert to do it with majority of hosting providers today. But still you may factor time into your plans for investigation and resolution of issues. The scope of what you can cover with technical support (e.g., domain issues, hosting, Joomla/WordPress core, themes, plugins) will depend on what you’re comfortable with. Better call us to deal with these issues - we have the time and expertise, and, ultimately we are also offering our hosting services too.

And then there’s security — hackers love to deface websites for no other reason than because they can. Site security is a huge problem for poorly maintained sites everywhere. Secure setup and ongoing monitoring is valuable for small businesses that can’t afford to manage it on their own. Even if you as the site owner have the skills to deal with these things, you might not have the time. We have both.

Joomla Site Dehacking

Your website has been hacked? We're here to help!Registered Joomla Security Services providerYour website has been hacked? Do you see something else, than last time when you visit the site? Maybe a red "Reported Attack Page" banner? Anything else making you believe that something wrong is happened? Do you need post-hacking recovery? Or you just want to prevent this from happening and need a thoughtful Joomla security audit? Eventually you ordered our Joomla security audit package, and we (or someone else) signaled, that your site is (probably) hacked and you need a fast and effective cleanup?

WordPress Site Dehacking

wordpress-hackedMalware doesn't discriminate. It doesn’t only infect popular sites. In fact, most malware attacks are automated, which means you’re as much of a target as anyone. And if you do get infected, it can do more than disrupt your site – it can ruin your reputation.

For as low as* 250USD/200€ we will examine your site, will quarantine and remove all infected files, cleaning your WordPress install from hacker's code, and notify Google that it is now safe and remove the warning. As part of our company policy wich includes hardening WordPress installs as we are working them, you will benefit from this too, we will add our tried and true of free WordPress security components and apply our best security related settings to make your site more hacker proof in the future. We offer a quick restoration service that gets your website back up and running and installs safeguards to help prevent future hacking.

We will:

  • Remove malicious scripts and files from your web space
  • Clean your WordPress theme and uploads folder
  • Install the latest version of WordPress
  • Reinstall the latest versions of the plugins you use
  • Change all your passwords to very strong secure ones
  • Secure your WordPress website
  • Hardening your site with addition of extra software protection layer
  • Installing an early warning system
  • Install a simple backup system
  • Get your website up and running again

Depending on how many plugins and uploads a site has, this process is very time consuming.  Restoration time depends on how many files make up your website as they all need to get checked.

Get your site cleaned and back in order!


* Actual prices can vary. On the evaluation phase we will notify you if the actual situation requires more efforts/resources - so bigger price. But generally, on most cases our initial price for cleaning hacked sites will cover all expenses.

WordPress Support Services

wordpress-support-servicesWordPress Support Contract from €60.00 per month (€1.97 per day)

Although WordPress is an easy-to-use, popular and reliable CMS it is very important, for the safety of your web site to keep it constantly updated. Most hacked WordPress websites are a result of WordPress core, template or plugins not being kept up to date. Our WordPress starter contract cover the essentials to keep your website up to date and to have an affordable support retained:

We do not limit the number of updates installed each month to WordPress or covered templates/plugins*.

WordPress support contract customers can use their support minutes in the following areas:

  • General website help and support
  • Content updates and creating new pages
  • Search engine optimization
  • Template tweaks
  • Creating contact forms
  • Selecting extensions
  • Installing and configuring extensions
  • Installing and configuring modules
  • Changes to menus
  • Consultancy and advise

Support contracts are for a specific website and are for a minimum of 12 months. Unused support time can be used in the next month only, being basically a form of support retainer: you can be sure that anytime during our business hours you can use the prepaid time you have in your contract, having priority over other customers. Contracts can be negotiated to contain more services/more retained support time, or you can use our Pay-as-you-go WordPress support to add extra support time to your contract as needed.

Contract covers only free/Open Source addons and commercial components for whom the client has valid licenses, or which are covered by developer licences owned by us.

Joomla Support Services

joomla-support-servicesJoomla Support Contract from €60.00 per month (€1.97 per day)

Registered Joomla Security Services providerAlthough Joomla! is unanimously considered one of the most reliable CMS it is very important, for the safety of your web site to keep it constantly updated. Most hacked Joomla websites are a result of Joomla or extensions not being kept up to date. Our Joomla starter contract cover the essentials to keep your website up to date and to have an affordable support retained:

We do not limit the number of updates installed each month to Joomla or covered extensions.

Joomla support contract customers can use their support minutes in the following areas:

  • General website help and support
  • Content updates and creating new pages
  • Search engine optimization
  • Template tweaks
  • Creating contact forms
  • Selecting extensions
  • Installing and configuring extensions
  • Installing and configuring modules
  • Changes to menus
  • Consultancy and advise

Support contracts are for a specific website and are for a minimum of 12 months. Unused support time can be used in the next month only, being basically a form of support retainer: you can be sure that anytime during our business hours you can use the prepaid time you have in your contract, having priority over other customers. Contracts can be negotiated to contain more services/more retained support time, or you can use our Pay-as-you-go Joomla support to add extra support time to your contract as needed.

Call Us!

So, if you need a Joomla guru to hire for your site, don't hesitate: we have great offers for any scenarios you might have!