Website Support Services

Ongoing support is valuable, especially since many new website owners lack the skills or time to perform important tasks that need to be completed after a website is launched. Running a business can be tough. You donțt need on top of that extra headaches relate to your web presence. We may become your trusted advisor and one stop resource: we are offering free consultation time included with most of our packages for our clients to call and ask for advice. Or, alternatively, we are offering these consultations independently of these, based on a flexible rate.

WordPress and Joomla are among the most popular Content Management Systems (CMSs). They have also become popular for malicious actors, as cybercriminals target sites on these platforms for hacking and injecting malicious content. The most well-known threats to CMS sites are the result of vulnerabilities introduced by outdated core, poorly written, unmaintained plugins, themes, and extensions. For many websites, especially those based on a CMS such as WordPress or Joomla!, regular updates are a fact of life. If you own a site based on Joomla or Wordpress you need regularly check these sites for vulnerabilities, and keep them up to date. Clicking on the update button is easy, but understanding the process and being able to deal with the unpredictable is hard. You might have no clue how to update a site’s core software, such as a CMS like Joomla or WordPress, or how to test and improve the site over time. Most likely you have no idea how to stage a change before taking it live or reverse an update that sends things awry. And this is the moment when we are coming into picture: we can take off this from your shoulders and keep your sites in top shape.

Hosting your site is also an important factor of your sitețs lyfecicle. You donțt need to be a hosting expert to do it with majority of hosting providers today. But still you may factor time into your plans for investigation and resolution of issues. The scope of what you can cover with technical support (e.g., domain issues, hosting, Joomla/WordPress core, themes, plugins) will depend on what you’re comfortable with. Better call us to deal with these issues - we have the time and expertise, and, ultimately we are also offering our hosting services too.

And then there’s security — hackers love to deface websites for no other reason than because they can. Site security is a huge problem for poorly maintained sites everywhere. Secure setup and ongoing monitoring is valuable for small businesses that can’t afford to manage it on their own. Even if you as the site owner have the skills to deal with these things, you might not have the time. We have both.

WordPress Support Services

wordpress-support-servicesWordPress Support Contract from €60.00 per month (€1.97 per day)

Although WordPress is an easy-to-use, popular and reliable CMS it is very important, for the safety of your web site to keep it constantly updated. Most hacked WordPress websites are a result of WordPress core, template or plugins not being kept up to date. Our WordPress starter contract cover the essentials to keep your website up to date and to have an affordable support retained:

We do not limit the number of updates installed each month to WordPress or covered templates/plugins*.

WordPress support contract customers can use their support minutes in the following areas:

  • General website help and support
  • Content updates and creating new pages
  • Search engine optimization
  • Template tweaks
  • Creating contact forms
  • Selecting extensions
  • Installing and configuring extensions
  • Installing and configuring modules
  • Changes to menus
  • Consultancy and advise

Support contracts are for a specific website and are for a minimum of 12 months. Unused support time can be used in the next month only, being basically a form of support retainer: you can be sure that anytime during our business hours you can use the prepaid time you have in your contract, having priority over other customers. Contracts can be negotiated to contain more services/more retained support time, or you can use our Pay-as-you-go WordPress support to add extra support time to your contract as needed.

Contract covers only free/Open Source addons and commercial components for whom the client has valid licenses, or which are covered by developer licences owned by us.

Joomla Security Audit

 - your first step to learn about your site's security status

Registered Joomla Security Services providerMalware doesn't discriminate. It doesn’t only infect popular sites. In fact, most malware attacks are automated, which means you’re as much of a target as anyone. And if you do get infected, it can do more than disrupt your site – it can ruin your reputation. Even if we recommend to everyone to request our Joomla Security Update service, we also offer an one-time Joomla Security audit to let you know how your site is looking like security wise, what are the security leaks you need to be aware of and what are our recommendations to prevent your site from being hacked.

You must be aware, that we don't do any changes to your site, we just examine it in order to build for you a list of recommendations! Based on the results, you can decide about what to do next based on the real security status of your Joomla site

Here is a list of what we usually checking. The list is only a restricted sample of our usual tasks, the complete list varies depending on your version of Joomla, your installed extensions, the server environment you use and several other factors.

joomla-security-audit

  • Your .htaccess file has been modified recently (301 re-directs away from your site, or to pages that aren't familiar)
  • The files belonging to the version of Joomla you have are EXACTLY the same as the ones in the official packages
  • Your config.php file was changed recently
  • Any of your template files was changed recently
  • You have files/directories which should not be there (odd index.php files in directories where they should not to be, for example)
  • Your database has oddly named tables
  • Your image directory (and couple of other similar directories) has files in it that end in something other than an image format extension, such as ".php"
  • You have administrative users in the backend you don't are aware of!
  • You have weird back-links, your page has unusual keywords in search-engine indexes
  • With Google beginning to mask almost all keywords, it's harder nowadays to find out if users are coming to your site using keywords common to spammers (like pharma terms or payday loans). Still, it's worth digging into your analytics and also checking your Joomla search history in the backend to see what kinds of information people are attempting to find on your site.
  • You have outdated extensions or extensions with known vulnerabilities
  • Your site is listed by any blacklisting service, has bad WOT (Word of Trust) or any similar ratings
  • Your site contains any known malware code.

Price

The amount of work to be done is varying due to many factors, so we can give you a price for the service only after doing a free, no strings attached preliminary examination of your site, but we have a good news for you! Our prices are starting from 50 €/70$. Even better, if you choose the Joomla Security Update service, the service is FREE.

Joomla-friendly Hosting Services

LeftBrain HostingJoomla-friendly hosting - boost your site with the proper hosting package

Registered Joomla Security Services providerIf you need reliable hosting with a human being you can talk to if something goes awry, via our Left Brain Hosting service we are offering a variety of packages to meet your needs. The main focus is to offer to our customers a convenient solution - an one-stop shop - a single place to handle all of their web-related needs. So the focus is not on money-making, but offering a quality service, personalized, tailored for each customer specific needs. If you're tired of trying to track down the right person for the job, stop right now. With experience spanning more, than three decades we can get you past the run around, get you up and running and keep you going with as little or as much support as you need. With a pragmatic approach, and refreshingly straightforward pricing, we'll have you up and running in less time than many firms out there are putting together a proposal meant mainly to make your head spin. You don't need to shop around for the domain name, hosting package, site building, development, maintenance, SEO, social media, security, audit, de-hacking services, you get them all in one place.

Joomla-friendly means literally a hosting tuned to best support Joomla - our main development focus, and our top expertise. But we are hosting other CMS-es too, Drupal, WordPress, Typo-3, simple HTML sites - and even simple, one page raw PHP sites too. The key emphasis there is not the technology used, but the human relations behind: we are hosting almost exclusively sites we built, we contributed to, or at least sites of people we have excellent business relationship with. We are proud of the passion-driven service we offer, the quality of our output, the quality of our working relationships with one another, and work/life balance. Of course, we need to put bread on the table, on every day, but if we're not helping improve your quality of work life and maintaining and improving our own, what's the point, really?

Affiliates

Our affiliate system was set up with nonprofits in mind: if you are a NGO with a site below 300MB footprint, you can have a free hosting at our server via our affiliate system by referring us 2-3 clients (depending the hosting packages they use).

The payments they make will partially or fully finance your hosting account. The basic affiliate commission is 10%, and is recurring – from all payments made by the referred clients you got 10% granted during the contracted period for the new accounts.

We can also provide support and services for your existing hosting environment if all you really need is an occasional hand dealing with technical issues and/or strategic decisions. These services cover various areas, from support in decisions, web hosting/website related consultancy to site building, site defence, cleaning and sanitizing, SEO services, etc.

If you need reliable hosting with a human being you can talk to if something goes awry,

Joomla Security Updates

Joomla Security Update: Get your site updated, in top shape, to increase your security!Registered Joomla Security Services providerWe have been using Mambo to create websites since 2003 and were among the first ones to jump on Joomla bandwagon in September 2005. Joomla! is a content management system software for web sites, completely written in PHP language. It is released on a GNU GPL v.2 open source license and it is in constant development under the leadership of Open Source Matters, a non profit developers’ association.

Although Joomla! is unanimously considered one of the most reliable CMS it is very important, for the safety of your web site to keep it constantly updated. But this is not the only thing you need to do, we can do for you an in-depth Joomla Security Audit of your site, to locate and seal security gaps. You can have many of them, from vulnerable extensions used to inproper server settings. Let us find those for you before hackers will discover them!

If you do not have the time, the interest or the knowledge to keep your web site updated, you can subscribe to a “Joomla Security Update*” plan with us for a fixed price of just 250 € (approx. $333) per year. Our team will keep your website (both Joomla and add-ons) updated for you reducing the possibility of attack from hackers. An in-depth Joomla Security Audit and hardening your Joomla install is part of the process. We use a mix of free Joomla components and a series of "best practices" to make your site hacker-proof. If we consider, that would be recommended, we will also will offer our counseling service regarding purchase, install and use of security related commercial add-ons. Also, during the contracted period, if any security incident occurs, we will clean up and restore your site in shortest possible time without any extra charge.

We must remind you furthermore that Joomla now comes in the 3.8 version (after a short period of transition via versions 1.6 and 1.7, and a longer period spent in the 2.5 family) and that from April 2012 they are not releasing any new updates for the 1.5 version. Joomla 2.5 was supported until the end of 2014, when the new Joomla 3.5 family has take it's place. Upgrading your existing Joomla 2.5 sites to Joomla 3.* (or other STS - Short Term Support - releases) is not necessary, but we urge you to upgrade-migrate your existing Mambo, Joomla 1.0, Joomla 1.5, Joomla 1.6 or Joomla 1.7 sites to the latest available Joomla 2.5 version. This package does not cover these migration, but you can contact us to find out what are our offerings regarding these migrations.

Therefore we recommend, for those who have not done it yet, to consider seriously upgrading your Joomla web site made with the 1.5 or older versions to the latest version of the CMS. For further information or for a quotation on the effective cost of this operation contact us using the form in the “Contact Us” section.

While no one can guarantee you won't be hacked in the future, our Joomla Security Update service helps reduce the risk of future attacks, and helps you recover faster (and less expensively) if one ever does occur.

If you are in emergency, and your site is under attack, or it is allready hacked, check our Joomla Site Dehackingservice!

Keep your site clean, up and running with minimal effort!

* The Joomla Security Update pagkage covers only upgrades WITHIN the existing Joomla major versions (for example upgrading from Joomla 1.5.14 to Joomla 1.5.26 - the latest release from Joomla 1.5 version), and not the MIGRATIONS between major versions. If purchase of commercial components will be needed, the price will be added to the final invoice. If you need more services, than those covered by this package, you should consider upgrading to our Joomla Support Services or to use our Pay-as-you-go service.